At TBCare Khagaria (operated under the District Health Society, Khagaria, Bihar), we appreciate your support through voluntary donations. As these contributions are directly utilized for patient nutritional kits and medical services, we adhere to the following Refund Policy:

1. Non-Refundability of Donations
All donations processed successfully through the payment gateway are voluntary and considered final. As they are immediately allocated to public charitable health support, refunds are generally not permitted.

2. Erroneous or Duplicate Transactions
In the event of an accidental duplicate transaction, technical payment gateway glitch, or incorrect amount entry, you may request a refund under the following conditions:
- The refund request must be submitted within 7 working days from the date of the transaction.
- You must provide proof of the transaction, including the transaction ID, date, amount, and donor contact details.

3. Investigation and Processing
- Upon receiving a valid request, the District Health Society will verify the details with our bank and the payment gateway provider.
- If the claim is verified as a duplicate or system error, the amount will be processed for refund.
- Verified refunds will be credited back to the original source account (card, net banking, or UPI wallet) within 10 to 15 working days.

4. Contact Us
For any donation queries or refund claims, please email us at:
tb-khagaria@bihar.gov.in (with "Refund Request" and your Transaction ID in the subject line).